Returns & Exchanges

At MOES, we stand by the quality of our smart home solutions and offer a 30-day return policy for items in their original condition. If you are not completely satisfied with your purchase, we are here to assist with a hassle-free return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@moeshouse.com with your order number and the specific smart devices you wish to return.

• 2.
  Receive Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our warehouse.

• 3.
  Pack and Ship

  Securely package the items in their original packaging, including all cables and manuals, and clearly mark the RMA number on the outside of the box.

• 4.
  Inspection and Refund

  After our technicians inspect the hardware for functionality, your refund will be processed to your original payment method within 5-7 business days.